Contact Information
The best way to contact FM BENCHMARKING is by e-mail. Several addresses are listed below, to ensure that your e-mail is handled promptly and correctly; please see which topic is closest to your need for contact and then send an e-mail that address.
General Questions about FM BENCHMARKINGinfo@fmbenchmarking.com
Ideas and Feature Requests
This is best for potential subscribers who want to know about FM BENCHMARKING or have questions about signing up.features@fmbenchmarking.com
Bugs
If there is a feature you would like for us to add, or if you have a suggestion as to how to make the FM BENCHMARKING experience better for you, send them to this address. This may be more data fields to track, more charts and reports, more filters, or any other functionality suggestions.
bugs@fmbenchmarking.com
Help—site functionality
If part of FM BENCHMARKING is not working properly, send your request here; bugs can best be described as unintended behavior. Do not use this address if you think something is working properly but you don't know how to do it; do not use this address to suggest new features to add; and do not use this for password requests.support@fmbenchmarking.com
Help—benchmarking
If you need help in understanding how to make a feature work, or if you are having trouble accessing a portion of FM BENCHMARKING that you believe you should be able to access, write this address. If you are having trouble getting your password through our normal script, write to this address. If you need to change the employee who has access to FM BENCHMARKING, write to this address.surveyinfo@fmbenchmarking.com
Billing
This is for getting assistance in understanding how to apply the survey to your buildings or some of the benchmarking principles employed by FM BENCHMARKING.billing@fmbenchmarking.com
Write this address for billing inquiries or to cancel your subscription.Should you wish to reach one of the two Principals of FM BENCHMARKING, you may contact:
Peter S. Kimmel, AIA, IFMA Fellow
peterk@fmbenchmarking.com
301.365.1600
Keith McClanahan, RE, RPA
keithmcc@fmbenchmarking.com
928.213.9767
General telephone inquiries may be made at 301.365.1600.